Classroom lessons are divided into 9 teaching modules held or guided by professors from IULM University, visiting professors and noteworthy experts and professionals in the sector.
MITH supports you in achieving your goal – to embark on a successful career in tourism. That's why our partner companies are involved in every phase of the MITH program.
• 0. Online courses
• 1. Introductory courses (7 CFU)
o PC Skills
o Communication Skills
o Marketing in Hospitality and Tourism
o Basic Accounting
• 2. Hospitality Management (6 CFU)
o Hospitality Management and CHIA certification
• 3. Human Resources Management in Tourism (5 CFU)
o Organizational Behavior and Human Resources
• 4. Financial Analysis in Tourism (5 CFU)
o Advanced Accounting, Business Finance and Asset Management
• 5. Digital Marketing and Service Personalization (7 CFU)
o Digital Marketing in Hospitality and Tourism
o Online Distribution in the Tourism Sector
o Introduction to Revenue Management
o SEO, SEM and Digital Strategy in the Hospitality Sector
o Experience Design and Service Co-creation
• 6. Destination Management and Sustainabilty (6 CFU)
o Destination Management and Sustainable Development
o Place, Image, Identity and Brand
o Events Management and Attractions Management
• 7. Specialization (your choice; 6 CFU)
o Revenue Management
o Luxury Marketing and Client Experience
o Attractions Management
• 8. Consultancy project (6 CFU)
• 9. Internship and Final exam (12 CFU)
Company visits and meetings with leaders in the tourism sector complete the MITH
hands-on approach, providing insight into best practices and cutting-edge management tools.
Students complete the teaching program with a specialization in one of the following "hot topics" in the tourism sector:
• Revenue management
• Luxury Marketing and Client Experience
• Attractions Management
Your selected specialization course can be matched with a customized internship.
November - December
• Online courses: 2 months of e-learning to provide you with basic knowledge and skills required for classroom courses.
February - July
• Classroom courses to build a solid knowledge base.
• Study tour in Dubai and Abu Dhabi to meet the protagonists of the development of a unique world destination
• Specialization course: a choice between Revenue Management, Luxury Marketing and Client Experience, and Attractions Management to customize your program with an in-depth analysis of a sought-after area of expertise in tourism and hospitality.
• Consultancy Project (group work) commissioned by partner companies to apply the tools and skills acquired in the classroom
• Internship: 6 months in Italy or abroad
A study tour in the United Arab Emirates (Abu Dhabi and Dubai) to learn about the impressive development of a world-renowned tourist destination and its recent repositioning. In addition to a rich cultural itinerary, the study tour includes seminars with major local institutions, meetings with managers of important tourism companies and encounters with local entrepreneurs. Participants will gain in-depth knowledge of the development model and values of the UAE and the opportunities they offer for a career in tourism.
The MITH specialization offers students an additional tool to define their professional profile according to interest and aptitude:
• Revenue Management
• Luxury Marketing and Client Experience
• Attractions Management
Revenue management is about understanding, anticipating and influencing customer behavior with the end goal of increasing commercial performance and optimizing profits through strategic levers like price, time and space.
In today’s ever-changing technological and distribution landscape revenue managers are tasked to cover a key strategic role in all revenue streams where next to traditional analytical skills additional competencies are required as a result of increasing automation.
The curriculum provides in-depth study and analysis of revenue management, from fundamentals to the latest developments.
• Revenue Management
• Forecasting and Total Revenue Management
• The New Frontiers of Revenue Management
• Final project – Business case
• Silvia Cantarella – Acrobat Consultancy
• Edoardo Dal Negro – BKL
• Cindy Heo – EHL
• Paolo Muzzeddu –IHG
• Simone Puorto – Founder, CEO, Futurist @ Travel Singularity
• Luciano Scauri – SKL International Hotel Consulting
• Damiano Zennaro – IDeaS
OTA Insight; D-edge; Novotel; Radisson Hotels Group; Sabre; Oaky.
LUXURY MARKETING AND CLIENT EXPERIENCE
The course content provides in-depth understanding of the luxury industry, its role in society and its best practices. Lectures focus on differing cultural perspectives regarding luxury the uniqueness of its goods and services, and a luxury brand’s consistency with its identity and values. Students will also gain familiarity with related issues including sustainability, multiculturalism, marketing and customer experience.
Developed in partnership with Hotel Principe di Savoia and Dorchester Collection Academy.
1. Theories and Fundamentals of Luxury
2. Functional Areas of Luxury
3. Sectoral Areas of Luxury
4. Final project and assessment
• Beth Aarons – Dorchester Collection Academy – London (UK)
• Zsolt Boros – Dorchester Collection Academy – London (UK)
• Raffaella Bossi Ferrarini – Iulm University – Milan (Italy)
• Michele Coletti – Grenoble Ecole de Management, Politecnico di Milano – Milan (Italy)
• Hélène Chenesseau- La Rochelle Business School, Clarins, Sisley- La Rochelle (France)
• Fabio Duma – Zurich University of Applied Sciences – Zurich (CH)
• Patrick Fields - Gucci Garden - Milan (Italy)
• Paula McMinn – Dorchester Collection Academy - London (UK)
• Serena Rovai - Excelia Business School - La Rochelle, Francia
• Dennis Valle – PwC, Former Versace CMO and Dolce and Gabbana VP –Milan (Italy)
• Ian Phau, Curtin University, Luxury Brand Retailing Centre – Bentley (Australia)
Dorchester Collection Academy; Hotel Principe di Savoia; Vogue Italia; Altagamma; laMilanesa; 10 Corso Como; Kartell; Prada; Brioni Kering.
Attractions are a fundamental part of the promotion and valorization of a territory or destination. This category includes historic houses, museums, theme parks, zoos and aquariums, botanical gardens, historical monuments, and theaters – points of interest that attract many visitors every year. The course, designed with leading companies of this industry, aims to provide students with in-depth knowledge, focusing on management, marketing and leadership.
1. Attractions Management
2. Foundations of Strategy
3. Business planning
4. Attractions Operations
5. Marketing & Communication
6. Project work and final assessment
MITH helps you to build your professional network through a range of hands-on activities: company visits, on-site training days, job seminars and workshops with senior managers and entrepreneurs of leading tourism and hospitality companies. These preferential opportunities make it possible for you to draw upon the experience of professionals, demonstrate your talent and focus on high-potential placement areas.
Partner companies from the most recent edition:
Accor, AIM Group International, Airbnb, Alidays Amadeus, Asian Trails, Bulgari, Casevacanze.it, Dorchester Collection, Expedia, Hyatt, Mandarin Oriental, Marriott, NH Hotel Group, Scalo Milano, TopLife Concierge, We Road.
Our partner companies provide valuable input for the formulation and development of consultancy projects, an important component to evaluate students’ work in the master. In the final teaching module of the program, students are engaged full-time for a month under the guidance of a master teacher in a consultancy project commissioned by a partner company. By applying their acquired knowledge and analytical tools, students provide solutions to be implemented in the business organization.
The Hospitality Management module includes training sessions to earn the Certification in Hotel Industry Analytics (CHIA). CHIA is the only hotel-related certification for industry professionals focused on analytics.
Offered by the American Hotel & Lodging Educational Institute (AHLEI) and STR, CHIA attests a thorough knowledge of foundational metrics, definitions, formulas, and methodologies used by the hotel industry.
Core content includes:
Hotel Industry Analytical Foundations
Hotel Math Fundamentals
Property Level Benchmarking (STAR Reports)
Hotel Industry Performance Reports
MITH supports you in designing your career with a 6-month internship tailored to your profile and selected according to 3 criteria:
• Matching the experience to your skills and aptitudes
• Value of the internship as a learning experience
• Possibility of starting your own professional network
Following a MITH internship:
• 86% of graduates work as tourism professionals within 3 months
• 51% of graduates hired by their internship host company
MITH operates in close connection with the hospitality and tourism industry to ensure your internship adds value to your CV, which is shared with MITH’s business network. Companies who have recruited MITH students become loyal recruiters creating future job opportunities.
MITH internships cover specific roles according to company needs and take place in different areas of the tourism industry: hotel chains, cruise companies, airlines, MICE businesses, travel agency networks, destination management companies and consulting firms specializing in tourism.
6 MONTHS SPECIALIZATION IN JAPAN
As an alternative to the 6-month internship, MITH offers a unique experience in Kyoto, the historical capital of Japan. At Kyoto College of Graduates Studies for Informatics (KCGI), Japan’s foremost IT professional graduate school, MITH students have the opportunity to study Japanese culture and cutting-edge IT Tourism with Asian students from Japan, China, Malaysia and Indonesia. In addition, each student will spend a 4-month work placement in a tourism company under the supervision of KCGI advisor.
MITH STUDENTS SPEAK FOR THEMSELVES
Have a look at some recent success stories of our students on the social channels of the MITH master: Linkedin, Facebook, Instagram, Youtube.
Each year, the master organizes several events including seminars, workshops and presentations of research and consultancy projects.
RECENT SEMINARS AND WORKSHOPS
- May 9th 2019 "Winning the Reputation Game" - Raffaele Filieri (Audencia Business School), Mirko Lalli (Travel Appeal), Roberta Guaineri (Councilor in charge for Tourism, Sport and Quality of Life, Milan City Council)
- March 21st 2019 “Smart Travelers in Smart Destinations” @ BTO 11, Firenze- Alessandro Inversini (École hôtelière de Lausanne), Antonio Lopez de Avila (IE Business School)
- March 7th 2019 “Imaginative Communities” – Manuela De Carlo (IULM), Robert Govers (place branding expert)
- February 21st 2019 “The Hotel of the Future” - Alessandro Inversini (École hôtelière de Lausanne), Carlo Fontana (Hoxell.com)
- February 7th 2019 “Technology Enhanced Experience Design” - Alessandro Inversini (École hôtelière de Lausanne), Serena Tonus (Sketch In), Barbara Neuhofer (Salzburg University of Applied Science)
PRESENTATIONS OF CONSULTANCY PROJECTS AND RESEARCH
Contact [email protected] for more details
- Dcember 12th 2019 “The need for new skills in tourism companies and the role of university education” (research presentation)
- May 27th 2019 “Employer branding and recruitment strategies in the hospitality industries in Italy” (consultancy project) and “ Analysis of new competences and the professional profile in the tourism industry” (research)
- July 7th 2018 “Tourism and the creative economy: wine tourism” (research and consultancy project)
- July 13th 2017 “Destination Italia bike experience: a pilot project in Lombardy”, “Brand identity and destination development: guidelines for a new visitor center in Valpolicella”, “Digital Customer Centricity in Hospitality” (consultancy projects)
- December 21st 2016 “ Tourism development, new competences for companies and university education” (research)
- July 13th 2015 “Expo 2015: Italy and Milan. Visitors’ point of view” (research)
- February 2nd 2012 “Tourist Experience Design for destination development: an analysis of European tourist portals” (research)