Research and publication 2021

• How infomediaries on Twitter influence business outcomes of a bank. Colleoni E.
• Sales and marketing automation in the post-Covid-19 scenario: value drivers in B2B relationships. Corsaro D., Olivieri  M.
• I luoghi ibridi: spazi della contemporaneità urbana. Mortara A.*
• Computer-Assisted Concept Analysis of Customer Centricity: A Review of the Literature on Employee Engagement, Culture, Leadership, and Identity Co-Creation. Colleoni E.
• A conversation-based perspective for shaping ethical human–machine interactions: The particular challenge of chatbots. Murtuarelli G., Romenti S.
• Homes as human-robot ecologies. Damiano L.
• Exploring how publics discursively organize as digital collectives: The use of empty and floating signifiers as organizing devices in social media. Colleoni E.
• A Wetware Embodied AI? Towards an Autopoietic Organizational Approach Grounded in Synthetic Biology. Damiano L.
• Emergence of knowledge communities and information centralization during the COVID-19 pandemic. Sacco P. L.

*Italian only