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The state of the art of employee communication in Italian companies
The state of the art on employee communication in Italian companies depicts the function and maps:
- objectives and tools
- dedicated organizational structures
- management methods: planning, listening
- relational and informal communication
- value perceived by internal stakeholders
- digitalization
- evolutionary trends
- impact on engagement
The study was conducted in its first edition in 2019 and replicated in 2025.
The research tool and the produced outcomes represent a tool for benchmarking the state of employee communication between companies, over time and between different countries.
Keywords: employee communication, organizational relationships, enabling model of employee communication
Publications:
- Mazzei, A., Butera, A., Fisichella, C., Ravazzani, S., & Quaratino, L. (2026), Rapporto sulla comunicazione interna nelle aziende italiane. Edizione 2026, FrancoAngeli OpenAccess.
- Italian version: https://series.francoangeli.it/index.php/oa/catalog/book/1652
- Mazzei, A., & Quaratino, L. (2020).
The state of the art of employee communication in Italian
companies, FrancoAngeli OpenAccess
- Italian version: http://ojs.francoangeli.it/_omp/index.php/oa/catalog/book/500
- English version: http://ojs.francoangeli.it/_omp/index.php/oa/catalog/book/501