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Internal crisis communication in the time of Covid-19 pandemic

The study depicts:

  • the internal communication strategies that were adopted by companies during the pandemic: from those aimed primarily at protecting employees and overcoming the crisis to those more focused on protecting the interests of the companies themselves
  • the employee perception of remote working, from benefits to difficulties
  • the consequences for employee engagement generated by the initiatives and communication activities carried out by companies to manage the crisis itself

Keywords: internal crisis communication, employee engagement, Covid-19, remote working

Publications:

  • Mazzei, A., & Butera, A. (2024). The value of Centre for Employee Relations and Communication (CERC) for research and professional advancement: Insights from the pandemic crisis and beyond. Journal of Contingencies and Crisis Management, 32, e70013, 1-6. https://doi.org/10.1111/1468-5973.70013
  • Mazzei, A., Ravazzani, S., Fisichella, C., Butera, A., & Quaratino, L. (2022). Internal crisis communication strategies: Contingency factors determining an accommodative approach, Public Relations Review, Vol. 48, No. 4, 102212. DOI: https://doi.org/10.1016/j.pubrev.2022.102212
  • Ravazzani, S., & Mazzei., A. (2022). "Social media and the role of internal communication for crisis prevention and management", in L. Austin and Y. Jin (Eds.), Social media and crisis communication (2nd ed.), Routledge
  • Mazzei, A., Quaratino, L., & Ravazzani, S. (2021). Internal Crisis Communication in the Time of Covid-19 Pandemic. Company strategies and working experience of employees, FrancoAngeli OpenAccess
  • Mazzei, A., & Butera, A. (2021). “Internal Crisis Communication”, in L. R. Men and A. Tkalac Verčič (Eds.), Current Trends and Issues in Internal Communication  - Theory and Practice, Palgrave Macmillan